Investigating - We are investigating an issue causing intermittent printing issues on sites with the Smartpay Integration enabled and on iOS 17.2 and above.
It has come to our attention that temporarily disabling the SmartPay integration has proven effective in enhancing printing functionality for some customers.
As we endeavour to develop a comprehensive solution, we recommend implementing this workaround to alleviate the printing issues.
In order to disable Smartpay:
1. Head to Back Office> Integrations
2. Search for 'Smartpay'
3. Select 'Disable'
Next you'll need to create a Manual Payment Button
1. From the Back Office, under Company settings, select Payment Types
2. Select 'Add a New Payment Type'
3. Fill in the following fields:
Payment Type: Manual Smartpay
Show on Checkout: Tick this box to use this payment type on your POS
4. Select 'Add Payment Type'
5. Select Save All
Note that you'll need to reconcile the Smartpay totals put through the 'Manual Smartpay' payment button manually when performing takings at the end of the day.
In order to process Standalone Payments on your Smartpay terminal:
1. On your Smartpay Terminal, select payment type:
2. Navigate to the payment type menu. This may be labeled as "Card Payment" or something similar.
3. Enter Transaction Amount
Jan 31, 2024 - 15:20 AEDT
It has come to our attention that temporarily disabling the SmartPay integration has proven effective in enhancing printing functionality for some customers.
As we endeavour to develop a comprehensive solution, we recommend implementing this workaround to alleviate the printing issues.
In order to disable Smartpay:
1. Head to Back Office> Integrations
2. Search for 'Smartpay'
3. Select 'Disable'
Next you'll need to create a Manual Payment Button
1. From the Back Office, under Company settings, select Payment Types
2. Select 'Add a New Payment Type'
3. Fill in the following fields:
Payment Type: Manual Smartpay
Show on Checkout: Tick this box to use this payment type on your POS
4. Select 'Add Payment Type'
5. Select Save All
Note that you'll need to reconcile the Smartpay totals put through the 'Manual Smartpay' payment button manually when performing takings at the end of the day.
In order to process Standalone Payments on your Smartpay terminal:
1. On your Smartpay Terminal, select payment type:
2. Navigate to the payment type menu. This may be labeled as "Card Payment" or something similar.
3. Enter Transaction Amount
Jan 31, 2024 - 15:20 AEDT
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Lightspeed POS - Updates & New Improvements 10.8.0
Apr 22, 2024 15:00-16:00 AEST
We're excited to announce another update to your POS that will bring improved efficiency and stability.
Update Time: Monday, April 22 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
RESOLVED
- Site Owners are no longer required to also be Admin users to access the Financial Services Merchant Portal, allowing franchisees to apply for financial services if eligible.
IMPROVED
- We’ve overhauled our Smartpay integration, improving the user experience with a new pairing modal and enhanced payment response handling. This update facilitates better reconciliation and aims to resolve issues affecting production printing for some Smartpay users.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Apr 18, 2024 - 14:02 AEST
Update Time: Monday, April 22 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.
RESOLVED
- Site Owners are no longer required to also be Admin users to access the Financial Services Merchant Portal, allowing franchisees to apply for financial services if eligible.
IMPROVED
- We’ve overhauled our Smartpay integration, improving the user experience with a new pairing modal and enhanced payment response handling. This update facilitates better reconciliation and aims to resolve issues affecting production printing for some Smartpay users.
IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Apr 18, 2024 - 14:02 AEST