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7 Easy ways to wow your customers : Delight in the details

Nine little touches that’ll make customers love you

By Chloe Chaplin

Your food could taste amazing and the dessert look art-gallery ready, but the things diners remember aren’t always what you’d expect.  

Sometimes it’s the little extra details that really add to the experience – and they don’t have to take much time, money or effort.

Here are nine simple ways you can amp up the awesome, show your customers some love and keep them coming back for more.

1. Lux up the loos

The bathrooms are so often overlooked, but they’re an easy way to raise the tone of the restaurant. An oil burner or infusion sticks help to dispel smells and add an instant touch of class. A fancier soap than expected will do that too. If you’re running a mid-level bistro, a spurt of lurid pink goop from the wall dispenser will drag down the feel. A boutique fragrance – and matching hand cream – can knock you up a few notches. Just make sure the scent isn’t overpowering – a burst of full-on eucalyptus could interfere with the delicate rosé they’re drinking.

Small re-usable hand towels are also surprisingly inexpensive and are a tiny touch of luxury that customers will appreciate.

2. Hand out free bubbly (water)

Another luxury add-on is offering free sparkling tap water. At its most basic, that’s as simple as getting a Soda Stream (although there are lots of other options that’ll dispense fizzy water faster).

Keep it fresh, and in nice jugs, and make sure people know it’s sparkling tap and not mineral.

3. Give tasters of food or drink

If you really want people to feel like they’re the cool kids, give them small tasters. It could be a new dish you’re trialling or an eclectic part of the menu you want people to take a chance on. It makes them feel like they’re VIPs, especially if you ask for feedback. It may also inspire people to come back – if they like what they taste, they can have a whole dish to themselves.

4. Parade the chef around

Chefs are like urban legends – every diner likes to think there’s a Gordon Ramsay throwing pots around back there and yelling at people. Bringing your (probably quite mild-mannered) chef out the front makes people feel like celebrity food bloggers. It gives them bragging rights and a nice focal point to the evening. It’s also much easier to appreciate the food when the artist is standing in front of you.

5. Make animals welcome

Feel free to make people’s furry mates welcome. Have bowls of water and a special treat for them.

Make sure it’s balanced against keeping your other guests comfortable, though, and that it suits the tone of the place. A Great Dane in a fine dining restaurant probably isn’t a great idea.

6. Have a comfortable waiting area

At the start of the evening, if diners have to wait to be seated, make sure there’s a nice space to relax and start their night in style. Offer them drinks and nibbles, and have the menu there so they can start agonising between the gnocchi or duck.

7. Make paying the bill simple

Paying the bill is the last thing people do before they leave – make sure they walk out of the restaurant remembering the amazing crème brûlé, and not the awkward wait to pay.

Your POS needs to accept all cards and be bulletproof and easy-to-use. Ideally, it should come with portable handsets, so diners can pay at the table instead of dealing with a counter pile-up.

8. Give out freebies, just cos you can

Occasionally, give regulars a bit of love – perhaps their drink or dessert is on you tonight. It’s always welcome and really helps to grow loyalty.

9. Know your regulars

There’s a fine line between stalking and familiarity, but regular customers will love a sprinkle of personalised service. How they like their coffee, if they prefer still or sparkling water or what their kid’s name is: a good POS system will let you add customer profiles, so staff can see their preferences whenever they visit.

This should be used with caution — a brand new server knowing your regular’s shoe size could be slightly uncomfortable.

Mother Vine Customer Story_Kounta

It’s the extras that count

What’s the difference between a restaurant that customers go to once, and one they can’t get enough of? When you’re competing against restaurants that also do pretty decent food and wine, it’s the little extras that’ll set you apart. So, flash-up your toilets, offer free bubbly water and make your customers feel like VIPs every time they walk through the door – because when it comes to a delicious dining experience, delight really is in the detail.

@kountapos #poweredbykounta

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Instagram post 17946602815306861 Here’s a Halloween treat: Dark Mode on your POS, coming soon...
Instagram post 17857601899559130 So, you’ve decided to open, or already have a restaurant - Go you!  As the options for diners continue to increase and the bar is set higher and higher, it’s the little details that set businesses apart.  A thoughtful, beautifully designed menu is integral to today’s dining experience and something customers absolutely expect from a modern venue.  Your menu is a chance to show your customers who you are – your ethos as a brand, your taste and your flair, without saying a word. It’s one of the first impressions people will have of your venue, so it’s important that you really nail it and make it part of your brand story.  Head to the link in our bio for our 5 menu design tips to suit your style, and our simple PDF template you can help yourself to if you like.
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