Behind the Kounta

How will emerging tech shape the future of customer experience | Open Pantry Co x Kounta Podcast – Episode 15

Josef Neumeier, Chris Tate and Josh Harrison joined us for our second podcast in collaboration with Open Pantry Co. For this episode, we chatted about the future of customer experience in the changing landscape of hospitality.

By Chloe Chaplin

We caught up with a couple of industry pro's to explore the ways that emerging technologies will shape the future of customer experience in the hospitality industry.

We explored the possibilities that this future holds, with a team of operations and customer experience experts.

Using their wealth of collective experience across Europe and Australia our guests shed light on the tech trends they have seen, and where these might lead the future of customer experience in the Australian industry.

Guests include:

Chris Tate – Operations Manager at Pablo & Rusty’s Coffee Roasters

Josef Neumeier – (Former) Head of Retail at Sonoma Baking Company

Josh Harrison – COO at Kounta

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@kountapos #poweredbykounta

Instagram post 18015598987264152 We were stoked to support our friends at who put on a charity event over the weekend to fund the incredible efforts of the NSW Rural Fire Service @nswrfs.  We matched all donations dollar for dollar, to raise a grand total of $7,572  A big shout out to Tom and the crew at Berkelo, as well as everyone who attended, for making the day such a memorable and successful one!  #poweredbykounta
Instagram post 17854584520766733 This Saturday the 25th of Jan, our good mates at are hosting a big fundraiser for the @nswrfs at Berkelo Brookvale from 8am - 1pm.  There’ll be a classic Aussie barbie, a kombucha stand, raffles, prizes, music, a plant sale and good vibes galore.  We’ll be matching all proceeds raised, dollar for dollar... so get on down and get behind this great cause!
Instagram post 17852912437277041 The OzHarvest Café reached over $10,000 raised over the weekend! Thank you to everyone who has come in for lunch or a coffee so far and to our partner kountapos who are using data from their point of sale system to help reduce food waste.
Instagram post 18097220071127875 On Sunday our friends at @thesourcemosman put on a charity event to fund the efforts of @blazeaid - a volunteer-based organisation that works with families and individuals in rural Australia after natural disasters.  We were very proud to be involved, matching all donations dollar for dollar, to raise a grand total of $7,000.  It’s been incredible to see how our industry has responded to support people and communities affected by the recent bushfires... shout out to all the amazing hospo brands who are doing their bit!
Instagram post 17850459445528669 Ruby Cafe now powered by Kounta. We are focused on efficiency and improving our customers experience 😀
#poweredbykounta #kounta #cafeculture #kyneton #macedonrangesnaturallycool
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