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Behind the Kounta

How will emerging tech shape the future of customer experience | Open Pantry Co x Kounta Podcast – Episode 15

Josef Neumeier, Chris Tate and Josh Harrison joined us for our second podcast in collaboration with Open Pantry Co.

For this episode, we chatted about the future of customer experience in the changing landscape of hospitality.

By Chloe Chaplin

We caught up with a couple of industry pro's to explore the ways that emerging technologies will shape the future of customer experience in the hospitality industry.

We explored the possibilities that this future holds, with a team of operations and customer experience experts.

Using their wealth of collective experience across Europe and Australia our guests shed light on the tech trends they have seen, and where these might lead the future of customer experience in the Australian industry.

Guests include:

Chris Tate – Operations Manager at Pablo & Rusty’s Coffee Roasters

Josef Neumeier – (Former) Head of Retail at Sonoma Baking Company

Josh Harrison – COO at Kounta

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@kountapos #poweredbykounta

Instagram post 17973548512290179 Do you run service at night, or in low-light? Does a bright, white screen clash with the aesthetic of your fit-out? Or do you just prefer the understated look and feel?  For whatever reason you want Dark Mode on your POS... now, you've got it. Available on our Manage and Extend POS plans. #darkmode #kounta #pointofsale
Instagram post 17946602815306861 Here’s a Halloween treat: Dark Mode on your POS, coming soon...
Instagram post 17852912437277041 The OzHarvest Café reached over $10,000 raised over the weekend! Thank you to everyone who has come in for lunch or a coffee so far and to our partner kountapos who are using data from their point of sale system to help reduce food waste.
Instagram post 17857601899559130 So, you’ve decided to open, or already have a restaurant - Go you!  As the options for diners continue to increase and the bar is set higher and higher, it’s the little details that set businesses apart.  A thoughtful, beautifully designed menu is integral to today’s dining experience and something customers absolutely expect from a modern venue.  Your menu is a chance to show your customers who you are – your ethos as a brand, your taste and your flair, without saying a word. It’s one of the first impressions people will have of your venue, so it’s important that you really nail it and make it part of your brand story.  Head to the link in our bio for our 5 menu design tips to suit your style, and our simple PDF template you can help yourself to if you like.