With their tasting bar growing in popularity and an increasing number of events and partnerships planned in the bar, Young Henrys’ legacy POS system was starting to show its limitations.
Without adequate reporting features, Richard, owner of Young Henrys, spent a lot of time manually trying to calculate things like the profitability of a particular event or evening. And to make matters worse, the legacy system couldn’t be taken to any off-premise events, so they had to operate cash tills at these events which were recording sales in a separate system to sales happening at the tasting bar.
“We had no easy way to report on how much we were selling across the business. The legacy POS we were using didn’t have the reporting features we needed and it couldn’t be taken offsite, which meant we had to use a separate system when going out to events” Richard said. “As a result, I was spending hours each week just trying to work out how much we were selling. As the business grew I knew we needed to find a way to get solid reporting, as well as a system that was flexible enough to accommodate whatever event or function we wanted to run.”
After doing some research, Richard implemented Kounta as their Point of Sale, Tyro as their payment terminal, and Xero as their accounting software, and he connected them all together.
“We have Kounta running on 2 iPads in the tasting bar. When someone orders a drink, we enter it into Kounta and it automatically calculates the total and sends that to Tyro for taking card payments. It also prints out a receipt from the network printer we have hooked up if the customer wants one. It’s super quick and easy and allows our staff to spend more time conversing with and building relationships with our customers”
When they go to offsite events, they’re also able to take the equipment with them to process sales.
“At the events we just take a cash drawer, a Tyro terminal and an iPad. We simply turn on the iPad and can start taking orders straight away.”
And regardless of whether the sale is made in the tasting bar or at an offsite event, all sales are now being recorded in the same system. This allows Richard to see real-time reports on how sales are progressing at a particular event or for the week in general, and all of that sales data gets automatically sent to Xero.
Since implementing Kounta, Richard has spent a lot less time in the back office manually trying to work out weekly sales numbers.
“Since using Kounta, we have saved an enormous amount of time manually pulling together sales numbers. We have real-time data showing us how we are performing and we can easily compare it to previous weeks or years to see whether we’re improving” said Richard.
And because Kounta is cloud-based, he can also access the sales numbers from anywhere.
“I can also see how things are tracking when I am overseas or sitting at home. For example if it is a warm Thursday and I am at home, I can click on the app and see how sales are tracking for that day. I don’t need to call anyone to find out how busy we ‘look’, or wait until the end of the week to see the numbers, I see them straight away.”