Keep hospo alive:
COVID-19 resources

Get the news and resources you need to stay
informed and protect your business.

Last updated on
April 18, 2020 @ 1:03 PM AEST




To our community

For 8 years, hospitality operators around the world have turned to Kounta by Lightspeed to help run their business. At this unprecedented moment in time, as our capacity to come together is temporarily put on pause due to the impact of COVID-19, we’re doing everything we can to help you keep your business running as smoothly as possible by adapting to necessary changes in consumer behaviour.

From resources to help keep your business going to tips for using your downtime to catch up on operational tasks, we’ve gathered the information you need to help keep you safe, informed and productive during the COVID-19 pandemic.

We’re also offering tools and access to new revenue streams to help you navigate and adapt during this difficult time. Please reach out for details of how we can help your business.

Get in touch with Support via live chat in the corner of your browser window, or book in for a one-to-one session with your Account Manager.


Actions you can take to get through COVID-19


Open for business

Join our industry experts on what your business can do to adapt to the changing economic climate. They discuss strategies and share advice on:

  • Alternate ways to serve customers
  • New product offering: recipe boxes, hampers, etc.
  • Using downtime for business continuity

Online Orders

Continue serving customers

Activate your online orders integration and keep selling. With Kounta & Bopple, you can create a safe space for your employees and customers by accepting online orders for pick-up or delivery by your staff.

To support this transition, the set-up fee of $299 and Bopple subscription cost for 3 months will be waived.
Access this offer in your Kounta app.

  • Take orders from an App or Website
  • Process payments with zero contact
  • Reduce time spent in venue

Enable Ordering

Front Of House (FOH)

Flatten the curve

While there is a lot that remains unknown about COVID-19, medical experts and global leaders agree that the spread of the virus needs to be slowed down. Flatten the curve starting with your venue by adopting practices like:

  • Washing hands frequently and at least for 20 seconds
  • Social distancing – space out tables in your venue
  • Cleaning & disinfecting high-touch surfaces

Access FOH checklist

Financial Operations

Prepare for the shift in the economy

As the number of people infected by COVID-19 increases, the financial impact on the hospitality industry will continue to grow. Prepare your business for this shift in the economy by:

  • Minimising overheads such as monitoring your inventory, especially perishables
  • Applying for government grants for small businesses (see links below)
  • Perform a break-even point analysis to get an overview of your operations
  • Break down your Cost Of Goods Sold to round out your financial overview

Access Checklist: Prepare Your Finances

Stay up to date with our coverage on COVID-19

Get the news and resources you need to stay informed and protect your business.