Thought Leadership

How will emerging tech shape the future of customer experience | Open Pantry Co x Kounta Podcast – Episode 15

Josef Neumeier, Chris Tate and Josh Harrison joined us for our second podcast in collaboration with Open Pantry Co.

For this episode, we chatted about the future of customer experience in the changing landscape of hospitality.

By Will Deagan

Open Pantry Co Kounta Podcast Hospitality Customer Experience
We caught up with a couple of industry pro's to explore the ways that emerging technologies will shape the future of customer experience in the hospitality industry.

We explored the possibilities that this future holds, with a team of operations and customer experience experts.

Using their wealth of collective experience across Europe and Australia our guests shed light on the tech trends they have seen, and where these might lead the future of customer experience in the Australian industry.

Guests include:

Chris Tate – Operations Manager at Pablo & Rusty’s Coffee Roasters

Josef Neumeier – (Former) Head of Retail at Sonoma Baking Company

Josh Harrison – COO at Kounta

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Listen on Anchor.fm

Or, listen to the podcast here

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