A big change is here!

Kounta is becoming Lightspeed – and here’s everything you need to know to make sure you’re ready for the change.

WHAT’S NEW?

Key updates that you and your team should be aware of

Kounta gets a new look, and a new name: Lightspeed

  • You’ll see a fresh new colour scheme – and a new Lightspeed logo throughout POS, Back Office, Purchase, Produce and Insights
  • But.. the changes are skin deep – layouts and functionality remain exactly the same

You get a new ‘Dark Mode’ available on POS

All customers will now be able to toggle ‘Dark Mode’ on and off from the POS preferences menu

Emails now come from ‘Lightspeed’, and they look a little different

  • Your email notifications take on the new colour scheme, and come from ‘Lightspeed’ – so keep an eye on your inbox
  • For Purchase users – your Purchase Orders sent to suppliers now come from ‘Lightspeed Purchase’ – so make sure you give them a heads up

Your app is now called ‘Point of Sale’

The ‘Kounta’ name under your app will be replaced with ‘Point of Sale’, and soon you’ll see the ‘K’ icon updated to reflect the new brand. But that familiar shade of orange you’ve become accustomed to is here to stay.

WHAT’S STAYING THE SAME?

Pretty much everything… but here are the key questions answered

  • You can continue to reach your favourite Support team via the same Email, Chat and Phone channels (all available from the ‘Help and Support’ links in-app). And our Knowledge Base is available (also with a new look) at the same URL.
  • You can continue to login via the Kounta homepage, or directly at https://my.kounta.com/login
  • Your plan will remain the same, and while your invoices will have a new logo and name, nothing else will change

   Help & Support

You can continue to reach your favourite Support team via the same Email, Chat and Phone channels (all available from the ‘Help and Support’ links in-app). And our Knowledge Base is available (also with a new look) at the same URL.

   Logging in

You can continue to login via the Kounta homepage, or directly at kounta.com/login

   Billing

Your plan will remain the same, and while your invoices will have a new logo and name, nothing else will change.

WHAT’S NEXT?

We’ll continue to keep you posted with updates and news in the coming weeks, and as always, you can reach our support team with any questions by clicking here.

FAQs

Need to know a little more?

Where will I log into my Back Office and POS?

You’ll continue to be able to login to your Back Office as usual, via the Kounta by Lightspeed website. Starting in August, you’ll also be able to log in via the main Lightspeed website (lightspeedhq.com.au) or by entering the URL directly. Don’t worry—we’ll make sure you have all the right links.

Are you still made in Australia?

Absolutely! We’re incredibly proud of our Aussie heritage and our amazing customers across Australia, New Zealand, Asia and the Pacific. We’re not going anywhere!

Who do I call for support?

We’re still the same team, and can be reached at the same number. Over time, we’ll grow, and you’ll get to meet amazing new people on the phone or via email.

What is Lightspeed?

Lightspeed is one of the leading POS providers in the world—a great Canadian company that shares our values of innovation, quality and sustainability. But Lightspeed is more than that: it’s a team of welcoming, ambitious and driven people coming together to pursue the same vision as Kounta with more means and resources. We’re family, and we’re all here to help you grow your business.

How will my point of sale system change?

It’s already getting better! Short term, you’ll see a new colour palette and logo in POS, Back Office, Produce, Purchase and Insights. On top of these aesthetic changes you’ll see new features, integrations and products added to the platform to make your life easier. Coming soon!

Will I have to learn a new system?

Changes will be implemented as regularly and smoothly as always, so you don’t need to worry about learning how to use a new point of sale. Your software will remain every bit as robust and intuitive as we fast-track the release of new features and improvements. Stay tuned!

What about the name “Kounta”?

Kounta is now part of Lightspeed, and as our products evolve, so will our name and design. You’ll see more and more of Lightspeed, and less Kounta. But the core of the product and our commitment to quality and customer service will never change. Kounta is entering a new phase, and we want that to be reflected in our name as well.