There is no doubt that the hospitality industry is growing, with new sites, brands and faces popping up every day. People expect organic produce, premium meat-alternatives and grass-fed beef on every menu, but when your costs to stay on trend are so high, how does anyone make any money?
We reached out to our customers to find the secrets to how they have been able to increase their revenue, and reduce their operating costs whilst offering a superior service to their customers.
“Don’t forget the point of your sale”
Build a business that your customers want to come and spend time at.
You’ve spent the time designing a fit out that looks good, a menu that tastes great – now your focus needs to be on delivering amazing customer service.
Whether you are a grab and go cafe or a full-service restaurant with table service, build the workflows that help your team. Just as you organise your tables into clear walkways, organise your POS to be easy to use and being an industry with such a high staff turnover, make sure that it doesn’t take hours to learn.
Implementing tools to optimise the workflow for staff taking orders has saved the customers we spoke to an average of 1 minute and 52 seconds for every customer they serve.
That’s a lot of time over the course of a few thousand customers.
“Hardware shouldn’t cost an arm and a leg”
Whether you are using the hardware you inherited, or buying new it shouldn’t cost you anywhere near $20,000 to set up the tools you need to make money.
But you will need to make sure you have the right hardware from the start. And generally, that free router you got given generally won’t be up to the task. Plan your workflows for your stations before you start the fit out, so you aren’t scrambling to add in power or data points after you’ve finished the build.
There is a strong trend away from paper-based dockets which are a good option if you are looking to save money on printer rolls, or simply don’t have the room for the cables.
Whether you are going paper-free or have a printer for every station, plan before you buy. Look at what the ongoing costs will be? Are you buying or the infamous “renting” hardware? Are there unknown support costs?
All calculations are based on actual data from Kounta customers. Our team of data specialists analysed the sales, payments, and growth data using our own Kounta Insights platform to calculate these results that they’ve achieved since they joined the Kounta family.
Our customers have also told us how Kounta has helped them build better, more efficient businesses and offer a superior service to their customers through multiple surveys to help us calculate the amount of time that they save with Kounta.