At your Service

Not just Kounta Experts


Get set up the right way

We’re here to help setup Kounta for the way you do business


Access help whenever you need

24x7 Live Chat, Email and Phone support is available quickly and easily.


Let us optimise your setup over time

Once you’re up and running, we continue to ensure your Kouna setup is the best it can be.

Experience is the heart of what we do.

“Kounta consistently is the quickest to respond of all the vendors I work with, and provide excellent service - no cut'n'paste help-desk responses! Thank you!”

“Matt was able to talk me through exactly what I needed to do and we were able to fix our printer issue in less than 10mins.”

“AMAZING! Best phone support ever. Angela is a rock star. Dealt with the situation in calm and professional manor. I can not thank her enough.”

“Matt was able to talk me through exactly what I needed to do and we were able to fix our printer issue in less than 10mins.”


Your Kounta Fit-Out

All Kounta journeys are supported by a tailored onboarding experience. With self service, phone and in-person specialist options available. Our team know the industry and will ensure you are set up for success.

Gold Class Support

We’ve assembled a wide array of skills to ensure our support team have a strong balance of technical and industry knowledge. Amongst our specialists are trained chefs, restaurant managers, networking and hardware specialists.


Fine tune for the future

New features and enhancements are always in development based on valuable customer feedback. We work in collaboration to find and connect you with the best possible solution.

Team spotlight

A balanced blend of
hospitality and technical experts

Kounta - Dylan

Dylan Nichols

Account Manager

Having worked extensively for Merivale and other hospitality groups, Dylan will help you discover, roll out, and optimise your ideal solution.

Kounta - Phil

Phil Randle

Support Manager

Coming from Apple, Phil now skillfully guides hospitality business owners through all the technical ins and outs of the Kounta platform.

Made with Repix (

Matthew Felix

Setup Specialist

Trained in culinary arts and formerly technical support for Google and Sony, Matthew is your ace for a wide range of hospitality support needs.

Get started with Kounta

Create a free account

Our Lite plan is free forever and allows for up to 10 transactions per day, so it’s the perfect way to get to know Kounta.