POS System Guide:
Run your business from the palm of your hand

Cloud-based POS systems are transforming
the hospitality industry.

POINT OF SALE

What exactly is a POS system?

POS is short for Point of Sale. This is where customers make payments in exchange for goods and services. In hospitality, POS is the moment when customers pay their bills.

Kounta POS on an iPad with a Epson printer

What is a POS system?

A POS system refers to the entire system that makes this transaction possible. To run a point of sale, you need both the equipment and the application.

In short, POS System = Hardware + Software

  • Hardware: the equipment required for the POS system to function (cash register, card reader, eftpos terminals, customer-facing screen/monitors, receipt printers, iPad/other touchscreens & more )
  • Software: the apps the hardware uses to run the POS system (cloud-based, mobile apps, offline applications that are installed directly on the hardware)

POS HISTORY

How has POS changed over the years?

Almost all businesses have a process in place for their point of sale. This transaction can be carried out with something as basic as a calculator and notebook or, on the other end of the spectrum, a powerful and compact tablet.

POS then: Cash registers

Simply put, older POS systems provided functions similar to that of a cash register. This included:

  • Calculating the total bill
  • Selecting a payment method
  • Processing the bill
  • Producing a receipt

Business owners would then manually use different tools for accounting, reporting, employee management, and marketing.This meant double handling of data and information.

An old cash register
Does this look familiar?

POS today are ‘cash registers on steroids’

– PC Magazine
Kounta POS on an iPad

POS now: Backbone of hospitality businesses

Today’s cloud-based POS systems have been called ‘cash registers on steroids.’ And rightfully so.

Their functions and features have developed over the years to incorporate the key ingredients of running a business.

POS systems now integrate seamlessly with other technologies to support business operations. They connect systems that organise admin (such as building reports), employee management, accounting, marketing, and more.

CLOUD POS SYSTEM

How can a cloud-based POS system help my business?

A cloud-based POS system delivers key business metrics in the palm of your hand. It also streamlines routine tasks (like purchase orders) by letting you perform them with the touch of a finger.

Below are some of the immediate benefits of using a cloud-based POS system.

Operations: Never confuse or delay an order

Take orders exactly how your customer places them.

Cloud-based POS systems let you customise your menu to include options, modifiers, variants, and special requests.

It also offers your staff mobility. Giving them the option of processing orders from anywhere in your venue — from orders placed in the dining area to those made directly at the counter.

Creperie Suzette, Sydney
1 Venue. Powered by Kounta since 2017
Kounta Bar POS
Theodore’s, Melbourne
1 Venue. Powered by Kounta since 2019
Theodore’s, Melbourne

Payments: Fast transactions, split bills & more

A good cloud-based POS system works on just about any device and can be integrated to your payment terminals. This will enable your staff to accept payments at the counter, at the table, and even on the go!

Cloud POS systems also accept different forms of payments, split bills easily, and give you the option of printing or emailing receipts.

Inventory: Real-time understanding of stock levels

  • Input your purchases into the interface and see stock levels automatically deduct upon sale
  • Easily set up complex recipes and plan daily prep
  • Record wastage when items expire or damage
  • Access instant and real-time reports on your inventory to know exactly what and when to reorder without any hassle
Kounta POS running on a iPhone

Integrations: Your tools communicate so you don’t have to

Without integration, you will have to manage your data and information manually. This means more time, more resources, and a higher risk of human error. With integration, you can automate admin tasks and let your tools communicate directly with each other.

Effortless
Reporting

Payment terminals communicate directly with your accounting software

Receive Orders
Instantly

POS receives orders instantly from online and app ordering channels

Track Staff
Attendance

Track staff attendance easily by integrating your employee scheduling tool

Smart
Marketing

Integrate customer sales data with marketing platforms and customer loyalty tools

Kounta POS System running on an iPhone

Sales: Access detailed business insights

Access key metrics to identify your best-sellers and slow performing items.

Tailor your discounts and promotions to maximise your profits and optimise your menus. Understand daily/weekly/monthly sales trends, and even gain insights into who your top-selling staff member is.

Marketing: Build relationships
with your customers

Understand your customers’ purchasing behaviours. Extend loyalty programmes such as VIP discounts to your regulars and targeted promotions to customers you’d like to engage with more.

With integration to loyalty and marketing tools you can easily send promotions and reminders to your selected customer lists.

Cross Eatery, Sydney
1 Venue. Powered by Kounta since 2017

KOUNTA POS

Hospitality’s go-to platform in Australia

What makes Kounta so special? Our people.

Kounta POS is built by tech gurus with hospitality backgrounds. Their industry insights and tech capabilities have developed Kounta POS: the all-in-one-hospitality platform.

JOCK ZONFRILLO

I find Kounta intuitive, as opposed to any other point of sale I’ve seen

– The Orana Foundation

Get started with Kounta

Book a demo with our experts or get started with Kounta POS right away!

KOUNTA POS SYSTEM SETUP

What system do I need?

Kounta can run on just about any hardware and OS (operating system).

But the precise equipment you need depends on the nature of your business. For example, a food truck’s equipment will be drastically different from that of a full service restaurant. With Kounta, you can purchase new equipment or connect your existing hardware to create a best-practice setup.

Will Kounta support my business?

A good POS system doesn’t subscribe to the one-size-fits-all mentality. It allows you to customise to the exact needs of your business. With Kounta you can scale your POS system with your business (such as a central system for multiple franchises), mirror the exact layout of your venue for efficient service, and more.

Kounta’s POS system is used across different types of hospitality businesses including:

Restaurants

Take orders exactly how your customers place them

Explore Restaurants

Bars

Automate pricing to reflect specials like happy hour

Explore Bars

Cafes

Build customer loyalty with marketing tools

Explore Cafes

Food Retailers

Have a clear communication channel between staff

Explore Food Retailers

Breweries

Have a clear communication channel between staff

Explore Breweries

Hotels

Direct bills and invoices straight to your guests’ room

Explore Hotels

KOUNTA COMMUNITY

Do more with less

Kouta POS removes the manual aspect of working with different and incompatible tools. Instead, it gives you a centralised system that is designed to save you time and effort.

But don’t just take our word for it, hear it from the Kounta community!

95% of our customers say that Kounta has made running their business easier

  • Soooooo easy

    Pros: Accounts So easy to navigate Connectivity to tyro The whole system is great Cons: Internet only function, should have an off line function Overall: Very few mistakes in takings at eod

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  • The best customer service and support I have experienced

    I am new to the hospitality industry and there is so much to learn and I need to learn fast. Kounta’s excellent customer service and support has helped me tremendously to streamline my sales and to look professional. With so…

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  • Easy to operate and intuitive

    Pros: Ability to do everything from scratch easily and without spending too much time learning the system, was then blown away by the back end tracking of sales by the hour and great for any off site managers or owners…

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  • Best POS I have used

    I worked at Mcdonalds for 4 Years as a crew trainer and I found using Kounta on an Ipad Air was simpler and a better experience. Quicker and more customizable! There are some features that are missing that we as…

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  • Great product

    Pros: Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease. The support offered by Kounta day and night…

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  • Perfect POS

    We have been using Kounta in our cafe for over 6 months and it is fantastic. Easy to edit, easy to use and cost effective. New staff tend to pick it up and are using it without much support within…

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Person in a cafe

More industry leaders using Kounta’s POS system

Learn how Kounta’s POS system has helped these great brands on their journey to success.

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What is the cost of Kounta POS?

You can start using Kounta for free or with upgraded plans starting at only $60 p/month.

Ready to get started?

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