Read some of the stories behind Kounta

September 19, 2017

Hospitality Helper: The Best Way to Deal with an Angry Customer

Anyone who’s owned a restaurant or cafe—or, especially, a bar—has had to deal with an angry customer at one time or another. I’m not talking about a dissatisfied customer: I’m talking about one who is well and truly angry. Dealing […]

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September 14, 2017

These 1-Star Yelp Reviews Will Make Hospitality Owners Feel Things

There’s no question that Yelp, and other platforms like it, have helped a great many restaurants, large and small. User generated reviews offer a more authentic glimpse into a restaurant; there’s something more honest about a Yelp review than one […]

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September 12, 2017

How to Attract More Customers with Influencer Marketing

When it come to influencer marketing, the world has divided itself into three groups: Those who think it’s the greatest thing to happen to digital marketing. Those who think it’s a flash-in-the-pan fad, and sullies the good name of marketing […]

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September 8, 2017

Three Methods to Help Restaurants Increase Revenue Without Raising Prices

Most people open restaurants as a passion project of sorts. They love food, and the cooking of it, and they figure, “Hey, I can probably make some money this way.” They’ll go on to ignore all the warnings about the […]

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June 7, 2017

Connected Hospitality Rocks Foodservice 2017

How do you do an event right? Well, you serve Gelato Messina. Kounta teamed up with Telstra, Deputy Staff Rostering and SMB Consultants for a successful launch of Connected Hospitality at Foodservice Australia. It was a buzzing three days of […]

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penalty rates hurt Australia's hospitality industry
May 30, 2017

Penalty rates to hit Australian hospitality industry

The imminent Sunday and holiday penalty rate cuts for hospitality and retail employees is a big topic of discussion lately. The new holiday rates go into effect on 1 July, while the courts are still figuring out how to slowly […]

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May 16, 2017

Help your staff through penalty rate cuts

Congratulations, hospitality employers of Australia! Starting the first of July of this year, you’ll be making more money on public holidays. That’s great news—for you. The bad news is reserved for your employees. They’ll be paying for that increase in […]

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restaurant and cafe inventory system
May 8, 2017

7 steps to great restaurant inventory management and tracking

Cafe and restaurant inventory management: these are words that have never excited anyone. It doesn’t matter if you say the words on their own, or all together. No one’s eyes get wide with anticipation at the sound of them. But […]

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May 1, 2017

EOFY Checklist: Six More Uses for Your End-of-Year Reports

Let’s be honest, End of Fiscal Year is basically the opposite of Christmas. For one thing, you’re actually really happy it only comes once a year. And as far as financial reckoning and tax filing goes, you actually have to […]

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April 28, 2017

Why your kitchen workflow matters

Why your kitchen workflow matters Is there any workplace more melodramatic than a commercial kitchen? Movies depict restaurant workflow and kitchens with the same shaky camera and quick cuts used in a car chase or a fight scene. Photographs of […]

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February 10, 2017

Valentine’s Day Restaurant Tips

Valentine’s Day is fast approaching, and for the restaurants of the world that means a very busy day. Billions of dollars will be spent. There will be candles, flowers, and chocolate. There will be wine. Mostly, though, there will be […]

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February 5, 2017

2017 Food Trends You’d Hate to Miss

2016 was a strange year for a lot of people all over the globe, with a lot of change. Through it all, though, people have continued to eat. And the world’s leading scientists all agree that this will continue during […]

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